Change of mind returns 

There is a 14 day Change of mind policy. You have 14 days from when you received the product to contact me on aireyarts@aireyarts.com otherwise I can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. You will be responsible for the cost of return shipping. There will be a 10% admin fee that will be deducted from the refund, to cover time and lost opportunity to sell. To proceed in returning an item due to change of mind, please send an email to aireyarts@aireyarts.com and I can make arrangements to have the product returned and refunded.  

Change of mind does not apply to Pet Portraits or Commissions, as these have been created on your instructions, with your involvement.

Note : an RMA # will be supplied by us in response to your email. Please do not ship without RMA#. Item will need to be received by Aireyarts before any Refund/exchange will be actioned. 

Damaged or defective products

If approved I will replace (if possible) or refund items if they are defective or damaged. If the item is received as damaged or defective, please send us an email at aireyarts@aireyarts.com and I will make arrangements to have the item returned / replaced / refunded. 

Note : an RMA # will be supplied by me in response to your email. Please do not ship without RMA#. Item will need to be received by Aireyarts before any Refund/exchange will be actioned. 

Refunds

Once your returned item is received and inspected, I will send you an email to notify you that I have received the item, and if the refund has been approved.

If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment